FAQ
ORDERING
DO I NEED AN ACCOUNT TO ORDER?
No, you can also place an order as a guest. However, there are some advantages to having an account. With an account, you can have a faster checkout process, easy viewing of order status and history, and receive information on promotions and new releases.
WHAT IF I FORGET MY PASSWORD?
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
WHAT IF I TYPED THE WRONG EMAIL ADDRESS?
Please contact our Customer Service team to change your email address. We can change your email address, name, and address, but we cannot change your order.
WHAT IF I DO NOT PAY IN US DOLLARS?
All prices are quoted in US Dollars. If your credit card or other payment method uses a different currency, the amount in local currency will be calculated based on exchange rates dictated by your card or other payment method issuer.
CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?
Promotion and discount codes cannot be combined unless specifically stated otherwise.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit and debit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
HOW SECURE IS MY ONLINE ORDER?
When you purchase online using your credit card, your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our payment processor’s network, where the transaction is authorized and approved. Your credit card information is not stored on our servers.
HOW DO I CHANGE OR CANCEL MY ORDER?
We reserve the right at any time after receiving the order to accept or decline any change to the order at our sole discretion, even after the customer receives an order confirmation or the credit card has been authorized. If the order is canceled or reduced after the credit card has been authorized, we will issue a credit to the original payment method.
Any cancellation made after an order has been placed will be subject to a cancellation fee of up to 30% of the total price. The length of time after the order was placed does not matter because the payment process is immediate on order placement and the payment processor charges us a cancelation fee. Any orders packed or shipped cannot be canceled.
HOW DO I ENTER A NON-ENGLISH SHIPPING ADDRESS?
This website conducts business in English. If your address contains non-English letters, you are advised to use similar English ones. For example, you may change the letter "ç" to "c".
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Your shipping address cannot be revised once the order has been processed or shipped. Please use your primary residential address as the shipping address instead of any temporary address as we cannot be responsible for timing problems with the receiving country’s customs service.
WHEN WILL MY ORDER BE PROCESSED?
Orders will be processed within 2-3 business days and shipped the following day. Please allow extra time for your order to be processed during holidays and sale seasons. Due to local postal services, we may be unable to ship on weekends.
Please contact our Customer Service team if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
WHEN WILL MY ORDER ARRIVE?
The delivery time is based on the shipping option that you have chosen. It may take 10 – 14 days for your package to arrive. We are not responsible for delays caused by the delivery country’s customs services.
HOW DO I TRACK MY ORDER?
Usually, you will receive the tracking number one day after we have shipped your order. We will email your tracking information as soon as it is available.
WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER?
If something is still missing, please contact our Customer Service team immediately.
RETURNS
HOW DO I RETURN AN ITEM?
If you are not happy with your purchase and wish to return an item, please email our Customer Service team at service@medicogy.com within 90 days of receiving your order. You will need to provide your order number and the reason for your return. Our customer service team will review the return request and respond. You may be asked to provide photos of the item(s) to be returned. We will send further instructions to you if the return is approved.
WILL SHIPPING BE COVERED FOR MY RETURNS?
No. You are responsible for all return shipping fees.
IS THERE ANY PROCESSING FEE FOR MY RETURN?
Yes. You will be charged a $1 processing fee for each return. This will be deducted from your refund.
WHAT IF THE ITEM(S) I RECEIVED IS DEFECTIVE/INCORRECT/DAMAGED?
Please contact our Customer Service team within 7 days of receiving your order if you have received incorrect, missing, or defective merchandise. Please include your order number, photographs of the item(s), and all related references. We will do our very best to resolve these issues.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 14 business days from the day we receive your return. You will receive a confirmation email after the return process is completed.
WHEN WILL I RECEIVE REFUNDS
All refunds will be credited to your original form of payment. If you have paid with a credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of us receiving the returned item.
Your card-issuing bank may delay posting the refund. Please check with them for any delays.
INVONTIVA®
About
Our Brand
Invontiva 's Approach To Health
Invontiva 's Approach To Health
One of our core mottos is "Discovered in nature. Optimized by science." This is based on the belief that we come from nature.
We are not separate from it; within nature is all the abundant bounty we need to achieve optimal health.
Discovered in Nature. Optimized by Science.
Like Sir Francis Bacon, we believe science is the exploration of nature. The
scientific method is the process of objectively establishing facts through testing
and experimentation. Every great natural discovery must be refined through
the stringent scientific method. Some in the medical machine would like
you to think that science and nature are at odds. But science allows us to
identify, refine and optimize the bounties provided by nature.
Health is not just physical - we also have mental, emotional, social, and
spiritual needs. All of these areas comprise our overall health: being unwell
in one aspect affects you in all the others. We believe in whole-being wellness.
It's time to take your health into your own hands and start living the life you
deserve. We all have the right to a healthy life free from barriers and obstacles,
and Invontiva has found the highest quality, most ethically grown resources
Mother Nature provides to help you achieve that goal. Connecting with the
natural world can renew our mind, body, and spirit. We can find balance and
recovery. We can create harmony in our lives. It's time to start living a healthy
life full of vitality and joy. Use mother nature as your guide and Invontiva
as your accomplice on your journey to wellness.
Health is your birthright! Claim it today!
Meet the Founder
At the young age of 42, Sean Gill, founder of Invontiva, found himself scared, confused, and sick. He was on his 12th day in the hospital, suffering from a multitude of different conditions; blood clots throughout his body (including pulmonary embolisms), lymph nodes the size of golf balls, kidney issues, terribly chronic fatigue, and significant gut conditions.
Before this complete health breakdown, Sean worked tirelessly for a tech startup, clocking an average of 75 hours per week. He lived on fast food and coffee, and like the American business culture likes to promote, he naively thought the "grind" was a noble feat and his health was just taking a temporary backseat.
Sean went to the hospital because he knew his body was truly shutting down. The doctors were simply baffled; after countless testing for many chronic diseases, including cancer, they merely shrugged their shoulders and said, "we have no idea." They sent him on his way without answers.
After leaving the hospital, he felt dejected and lost. A distinct disease may not have been crippling Sean’s body, but he felt like he was dying. He had no answers. He had no path to get better. All he was told was to “Come back if things get worse.”
But what about getting better? What about getting back to feeling energized and healthy at 42? The treatments were just addressing the symptoms. What about the causes?
This pivotal moment created a hunger for answers to these questions for Sean. He turned to educate himself on the concepts of holistic health, whole body health, integrative and plant-based medicine, diet’s role in health, meditation, and the importance of mental & spiritual well-being. He read books, conducted research, and centered his life around these principles.