Return Policy

FREE SHIPPING ITEMS
For customers that have chosen our FREE SHIPPING (Without Tracking) option, please bear in mind that we will only provide you with our Proof of Shipping. You will NOT be able to track your order’s whereabout after that, the risk of the product not arriving your doorstep is there. If after 60 days, you still haven't received your order, we will escalate the matter to our tier 2 support team and refund your money, no questions asked.

ELIGIBILITY CRITERIA

  • Items must be returned within 90 days of the purchase date.
  • The item must be in its original condition, unused, unwashed, and with all tags attached. 
  • Items purchased under special promotions may not be eligible for return.
  • Personalized or customized items cannot be returned unless due to manufacturing defects or damage during shipment.

RETURN PROCESS

  • Contact our Customer Service team within 90 days of receiving your order to initiate the return process. You can reach us via email atservices@medicogy.com
  • Provide your order number, item(s) you wish to return, and reason for return. You may be required to provide a photo of the item(s) to be returned.
  • Once your return request is approved, you will receive detailed instructions for returning the item(s).

RETURN SHIPPING

  • Customers are responsible for the return shipping costs.
  • Please ensure the returned items are properly packaged to prevent damage during transit.
  • We recommend tracking the return shipment and we cannot be held responsible for a lost or undelivered return.

PROCESSING FEE

A processing fee of $1 will be deducted from your refund for each returned item.

REFUND

  • Once your return has been received and inspected, we will notify you whether your refund has been approved or rejected.
  • If approved, your refund will be processed within 5-7 business days to the original method of payment.
  • Please note that the processing fee will reduce the refund.

EXCHANGES

We currently do not offer exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

EXCEPTIONS

In the case of defective or damaged items, please contact our customer service team immediately for assistance. We will arrange a replacement or issue a full refund, including return shipping costs.

medicogy reserves the right to amend or update this return policy at any time without prior notice. All changes will be effective immediately upon posting on our website.

INVONTIVA®

About
Our Brand

Invontiva 's Approach To Health

Invontiva 's Approach To Health
One of our core mottos is "Discovered in nature. Optimized by science." This is based on the belief that we come from nature.
We are not separate from it; within nature is all the abundant bounty we need to achieve optimal health.

Discovered in Nature. Optimized by Science.

Like Sir Francis Bacon, we believe science is the exploration of nature. The
scientific method is the process of objectively establishing facts through testing
and experimentation. Every great natural discovery must be refined through
the stringent scientific method. Some in the medical machine would like
you to think that science and nature are at odds. But science allows us to
identify, refine and optimize the bounties provided by nature.

Health is not just physical - we also have mental, emotional, social, and
spiritual needs. All of these areas comprise our overall health: being unwell
in one aspect affects you in all the others. We believe in whole-being wellness.

It's time to take your health into your own hands and start living the life you
deserve. We all have the right to a healthy life free from barriers and obstacles,
and Invontiva has found the highest quality, most ethically grown resources
Mother Nature provides to help you achieve that goal. Connecting with the
natural world can renew our mind, body, and spirit. We can find balance and
recovery. We can create harmony in our lives. It's time to start living a healthy
life full of vitality and joy. Use mother nature as your guide and Invontiva
as your accomplice on your journey to wellness.
Health is your birthright! Claim it today!

Meet the Founder

At the young age of 42, Sean Gill, founder of Invontiva, found himself scared, confused, and sick. He was on his 12th day in the hospital, suffering from a multitude of different conditions; blood clots throughout his body (including pulmonary embolisms), lymph nodes the size of golf balls, kidney issues, terribly chronic fatigue, and significant gut conditions.

Before this complete health breakdown, Sean worked tirelessly for a tech startup, clocking an average of 75 hours per week. He lived on fast food and coffee, and like the American business culture likes to promote, he naively thought the "grind" was a noble feat and his health was just taking a temporary backseat.

Sean went to the hospital because he knew his body was truly shutting down. The doctors were simply baffled; after countless testing for many chronic diseases, including cancer, they merely shrugged their shoulders and said, "we have no idea." They sent him on his way without answers.

After leaving the hospital, he felt dejected and lost. A distinct disease may not have been crippling Sean’s body, but he felt like he was dying. He had no answers. He had no path to get better. All he was told was to “Come back if things get worse.”

But what about getting better? What about getting back to feeling energized and healthy at 42? The treatments were just addressing the symptoms. What about the causes?

This pivotal moment created a hunger for answers to these questions for Sean. He turned to educate himself on the concepts of holistic health, whole body health, integrative and plant-based medicine, diet’s role in health, meditation, and the importance of mental & spiritual well-being. He read books, conducted research, and centered his life around these principles.